Customer Service

This privacy policy may be changed from time to time, so please check it on a regular basis.

What information does edhardyu.com collect?

Each time you visit edhardyu.com, we use a feature of your browser called "cookie" to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer but not you on our servers every time you visit our site.
We log browser types, access times, URLs from which visitors come to our site and URLs viewed by visitors while on our site. Except as otherwise stated in this privacy policy, we do not provide this information to third parties, except in aggregate form.
We also keep track of your computer's unique IP address to help diagnose problems with our server, to better serve your needs and to administer our web site. Your IP address is also used to gather broader information about you, such as your location and your Internet service provider.
We will, at certain times, ask you to provide us with personal information to register for our services or to enter a sweepstakes. This information may include, but is not limited to, your name and email address.

Who collects the information?

Edhardyu.com usually collects any requested information from its users for its own purposes. However, edhardyu.com also has partners, which help us provide you with different content and services.
If you have any questions regarding the collection or receipt of the information you provide at our site, please contact us at service@edhardyu.com. Some of our content partners, as well as advertisers who display ads at our site, may use cookies or otherwise independently collect information from you. We cannot and do not control the collection or use of such information, or their use of cookies. We also do not have access to any information contained in or related to those cookies.

What does edhardyu.com do with the data it collects?

Whenever edhardyu.com collects data from any of its registered users, the data is intended to tailor or improve the experience of visitors to our site.
From the data collected, we can customize content and advertisements based on a user's unique preferences. We use information from a cookie to differentiate unique users, personalize our site for each unique user, control the frequency of individual advertisements directed for individual computers and other purposes. In all cases, specific personal information is not shared with our advertisers, except as otherwise stated in this privacy policy.
We use unique computer IP addresses to help diagnose problems with our server and to administer our web sites. IP addresses may be disclosed to a third party if we believe in good faith that the law or legal process requires it, or to protect the rights or property of edhardyu.com or others.
When you register for the unique services offered at edhardyu.com, you willingly provide additional information to receive specific services and to experience personalized interactions at the site. We may use information to target offerings that may be of interest to you and/or to analyze aggregate user data to improve our services.
We will send out occasional emails to provide you with information that we think you will find useful, including information about new products and services. We might also contact you to see if you are interested in participating market researches regarding edhardyu.com.
In every such email, we will also have instructions on how to unsubscribe to future emails from us. If at any time you feel you have received e-mails from edhardyu.com that you did not request, please notify us immediately (along with a copy of the e-mail) at service@edhardyu.com.

Under what circumstances does edhardyu.com share data?

Edhardyu.com may disclose your personal information to our business partners to provide you with the services you have willingly requested. If you have questions regarding the privacy policy or data-collection practices of any of edhardyu.com's partners, please contact that partner directly. Edhardyu.com does not have control over and is not responsible for the data collection and use practices of our business partners.
We may also disclose your personal information to a third party, if we believe in good faith that the law or legal process requires it, to protect the rights or property of edhardyu.com or others or as otherwise described in this privacy policy.
We may also share aggregated information with our advertisers or information collection companies, but in no case will we reveal any personally identifiable information in these instances.

How can you deactivate your account at edhardyu.com?

You can change your profile information by logging into your account at edhardyu.com, or by sending an email to service@edhardyu.com.

How can deactivate your registration on edhardyu.com?

Edhardyu.com currently does not have a method for completely deleting user information from our database. However, deleting the cookie stored on your computer will cause you to be perceived as a new user with no known user data. You may also change the setting in your browser, instructing it not to accept cookies, but this could prevent you from receiving some of edhardyu.com's key services.
Procedure for avoiding loss or misuse of information
Except as otherwise stated in this privacy policy, edhardyu.com has taken stringent measures to ensure that customer information is not publicly available through its site and accessible only to the user who initially entered the information or to authorized personnel at edhardyu.com or its partners, and only after a password has been entered.
Privacy policies for sites linked to edhardyu.com
Our site contains links to web sites not necessarily affiliated with us. Edhardyu.com does not control the privacy practices of those sites to which edhardyu.com links and, therefore, edhardyu.com encourages you to read the privacy policies of those sites.
These sites have their own policies and practices with respect to online privacy, and edhardyu.com cannot be responsible for the privacy practices or the content of these unaffiliated web sites.
In addition, in certain instances a edhardyu.com advertiser may ask you for personal information. It will be your decision as to whether to provide such information, as edhardyu.com cannot be responsible for the privacy practices of its advertisers.

Notification of Changes

This policy may be revised over time as new features are added to edhardyu.com. We will post any such new privacy policies, along with the date of last revision, in prominent positions so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.

Contact Information

If you have any questions about this privacy policy, or about edhardyu.com's information collection practices, please feel free to contact us at service@edhardyu.com.

Returns

Unwanshed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender.

Guideline

1.A return Authorization must be obtained from customer service to receive a refund. Or the returned package will be returned to you.
2.Please indicate reason for return to get the return authorization and return-to address.
3.Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reason for return.
4.All returns are recommended to be sent via a traceable carrier. Edhardyu.com is not responsible for packages not received if sent via a non-traceable carrier. Returns must be shipped prepaid. We do not accept C.O.D deliveries.
Note:
Postage is not refundable.
15% handling fee will be deducted from the refund.
Return may takes one to two weeks to process and at least one billing cycle for the credit to appear on your account.

Exchanges

Exchange requests must be made within 14 days of order receipt for merchandise Specify the exchange item and the new color or size in your email to the customer service.
Items must be in like-new condition and unworn to be accepted as a return.
If you're exchanging an item because of a mistake on the part of edhardyu.com or because of quality issues, we will pay the shipping cost to send a replacement item to you. Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.
To contact customer service for questions to obtain Return Authorization, please email us at service@edhardyu.com

Shipping

All orders from edhardyu.com are delivered free of charge.
Our aim is to deliver all orders within 7 working days of your payment being received. In the unlikely event that this is not possible, for example ordered goods is out of stock, we will email you to advise you of the likely delay. We give free International express delivery worldwide which comes with an online tracking number and need a signature.
Orders can be tracked through:
United States : http://usps.com
Canada : http://canadapost.ca
Australia: Http://Austpost.com.au
UK: Http://www.parcelforce.com
France: Http://www.chronopost.com

Notice

1. Customs fees are not being included by edhardyu.com for international shipping. We’ll mark our parcel as "Gifts" or "Samples" to avoid fees imposed by Customs, but the recipient will be fully responsible for the charges if there is any.
2. Please provide us with detailed and correct address that can be reached by the international express delivery. P.O. Box address will not be accepted. The risk of loss would be passed to you if it is caused by the mistakes of shipping address made by you at filling out the shipping information.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect
Security
We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only EDHARDYU.com is able to decode your information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

How to Use Your Shopping Bag

When you are shopping at Edhardyu.com and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave our site. However, those items placed in your Shopping Bag that go out of stock before you complete your purchase will automatically be removed from your Shopping Bag.
Your Wish List allows you to save items that you're thinking about buying. This feature saves your selections even after you leave our site, making it easy to relocate and purchase your favorite items in the future.
In order to move items from your Shopping Bag to your Wish List, you must sign in with your Account e-mail and password. Even if you leave the site and come back, you can access your Wish List, but only by signing in with your Account e-mail and password.
Items will remain in your Wish List until they are moved to your Shopping Bag or removed. Placing items in your Wish List does not guarantee availability.

Payment Method

Credit cards accepted:
American Express
Discover
MasterCard
Visa Credit Cards issued by banks located in these countries:
 

We do not accept:

 
CODs
Layaway plan
Personal checks
Money orders
 
Important information about payment:
For your convenience, your credit card information can be stored in your edhardyu.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at edhardyu.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.
Your credit card will not be charged until your order ships. If you are using a debit or check card for payment, however, the funds will immediately be deducted from your account.

1.Are your edhardy merchandise authentic?

Our merchandise are not manufactured by the authentic brand companies, but are made with manufacturing facilities that the origin brand companies utilize, such as the durable materials, professional craftsmanship and custom color way. Our replicas do not mean poor quality . They are made following the standard of original ones, almost tells no different to the original ones, We have an excellent reputation on the Internet for selling Brand T-shirts, jeans and other clothing. You are all satisfied with the quality products from us. If you are not sure of our offers, you can place a sample order to check first.

2.How do I order on edhardyu.com?

Ordering on edhardyu.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

3. Do you ship your merchandise worldwide?

Yes, we will send our merchandise worldwide by international express mail, and it usually takes about one week to delivery

4.How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail, at present we do not offer overnight shipping at this time.

5. How much shipping will be charged for each order and how can I track my parcel online?

The tracking information will be sent by email once the items have been shipped. We offer free shipping for all your orders now. The shipping of the items is online traceable.

6.What kind of currency do you accept?

At present, we accept US Dollars.

7.What should I do if my order never arrived

Click the "My Account / Order Status" link of our site to track your order status. Be sure that all of your orders have shipped already. If your order displays your package has been sent, and you don’t receive it in 2 weeks. Please contact customer service for assistance.

8. How can I make returns or exchanges?

We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us by email at service@ edhardyu.com.

9.Things are usually cheaper if they are bought in bulk. Are they?

Yes , it's sure! It will be cheaper if you are a bulk shopping

10. What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

11.When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

About edhardyu.com

Edhardyu.com is an international supplier of the coolest and latest ed hardy apparel, such as ed hardy bags, ed hardy caps, ed hardy Polos, edhardy hoodies, ed hardy boots, ed hardy men t-shirt and also we provide Christian Audigier and SMET collections, such as Christian Audigier Jeans, Christian Audigier men hoodies, Christian Audigier men t-shirt, Christian Audigier women Jeans, Christian Audigier women Jeans, Christian Audigier shoes, Christian Audigier women hoodies, SMET men’s, SMET women’s and so on.